NAPOLISSKLEDATHE BRGR

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Privacy Policy

Last updated 1/10/2023
The Terms and Conditions of Privacy and Privacy Policy of NEVEM d.o.o., are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and the relevant international codes.

In these Terms and Conditions of Privacy, “Seller” means NEVEM d.o.o. ; “Buyer” means a customer that places an order or receives services from Seller, which are accepted by Seller; “User” means an individual that opts in to the processing of personal data via the terms of service or other forms of agreement; “Goods” means all items referenced on Seller’s website or receipts; “Services'' means any deliveries or other amenities provided by Seller, as are referenced on Seller’s website or receipt, or any written description or specification which has been provided to Buyer; “Deliverables'' means the deliverables from any Services, as are referenced on Seller’s order acknowledgement or Receipt; “IntellectualPropertyRights” means any patents, trademarks, registered designs and all applications for registration of them, copyrights or design rights or any right which is similar or analogous to any of these anywhere in the world.

1. Company Information

Name: NEVEM d.o.o; Address: Ulica pregnancev 8; Postal code and city: 1000 Ljubljana; Transaction account: IBAN SI56 1010 0006 0577 950 (Intesa Sanpaolo); Registration number: 8107807000; VAT ID: SI11864273; Registration: the company is registered with the District Court in Ljubljana; Director: Audijaj Tavlant.

2. Protection of personal data

General

  • Seller undertakes to protect the confidentiality of personal data and the privacy of User and Buyer. Seller respects the confidentiality of personal data and the privacy of and will take all necessary measures to protect them from any violation and misuse. 
  • Seller respects the confidentiality of personal data and the privacy of and will take all necessary measures to protect them from any violation and misuse.
  • The transfer of User’s and Buyer’s personal data to Seller is necessary in certain cases in order for Seller and the processor to fulfill their contractual obligations towards them.
  • Seller protects the collected personal data permanently in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 - ZIN-B, 54/14 - Decree of the US, 81/15 and 40/17) and the General Data Protection Regulation (GDPR).
  • Seller undertakes to keep all personal data secure at all times.
  • Seller will use the personal data for the purpose of fulfilling all orders of Goods and Services (sending information material, quotations, invoices) and other necessary purposes depicted in further sections of this document.
  • Under no circumstances will this data be passed on to unauthorized persons.
  • User and Buyer are responsible for the protection of their personal data by ensuring the security of their account, e-mail, and password.

Communication

  • Seller will contact User/Buyer by means of distance communication only if the individual does not expressly object.
  • The advertisement emails will contain the following elements: 
  • they will be clearly and unambiguously identified as advertising messages, the sender will be clearly visible,
  • various campaigns, promotions, and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
  • a clear explanation of how to opt-out of receiving advertising messages,
  • the individual’s wish not to receive advertising messages will be explicitly respected by the provider.

3. Purpose of use of personal data

For the purposes of providing and fulfilling Goods and Services, and other necessary purposes depicted in further sections of this document Seller collects, manages, processes, and stores the following data from Buyer:

  • name and surname
  • delivery addresses
  • the name of the legal entity (if Buyer is a legal entity)
  • legal entity tax number (if Buyer is a legal entity)
  • email address 
  • a contact telephone number
  • other information voluntarily entered by the individual in the forms in The Website or other channels
  • other information that the user voluntarily adds subsequently through other channels

Orders and delivery of products and services

  • If individuals choose to make specific orders through Seller, Seller needs certain information, without which Seller cannot fulfill their contractual obligation towards Buyer. Seller processes the data collected for this purpose on the basis of the contractual relationship (purchase/order) between Seller and Buyer.
  • Personal data related to orders and delivery are stored by Seller for 10 years after the period to which the last customer order relates, in accordance with the provision on the storage of invoices under Article 86 of the Value Added Tax Act (VAT Act-1), unless there is another legal basis for further processing of personal data.

For this purpose, Seller processes the following personal data:

  • name and surname
  • the name of the legal entity (if Buyer is a legal entity)
  • legal entity tax number (if Buyer is a legal entity)
  • address, postcode, city
  • contact details (telephone number and email) for the purpose of informing Buyer of any changes to their order (order acknowledgment, delivery date, delivery notification, etc.)

Product returns, complaints

  • Seller processes the data collected for this purpose on the basis of the contractual relationship (purchase/order) between Buyer and Seller, as Seller cannot otherwise provide Buyer with the replacement of Goods or refund of the purchase price against return of Goods.
  • Personal data related to orders and delivery of products are stored by Seller for 10 years after the period to which the last customer order relates, in accordance with the provision on the storage of invoices under Article 86 of the Value Added Tax Act (VAT Act-1), unless there is another legal basis for further processing of personal data.

For this purpose, Seller processes the following personal data:

  • name and surname
  • the name of the legal entity (if Buyer is a legal entity)
  • legal entity tax number (if Buyer is a legal entity)
  • address, postcode, city
  • contact details (telephone number and e-mail) 
  • Purchase history and invoices issued by Seller

Communication with you

  • In order to best advise User/Buyer, Seller, and sales staff have access to personal data and purchases. In this way, User/Buyer can always check if the information Seller holds is correct and exercise their rights or raise claims, even if they no longer have an invoice for the purchase they have made.
  • Seller processes such data in accordance with its legitimate interest. The data processed for this purpose is stored in accordance with the first two purposes unless there is another legal basis for the processing.

For this purpose, Seller processes the following personal data:

  • name and surname
  • the name of the legal entity (if Buyer is a legal entity)
  • legal entity tax number (if Buyer  is a legal entity)
  • address, postcode, city
  • contact details (telephone number and e-mail)
  • Purchase history and invoices issued by Seller
  • status of consents
  • history of communication

Personalized marketing communications

  • Seller collects consent from individuals for the purpose of personalized communication regarding discounts, offers, news, events, and other content through various communication channels (e.g. email, SMS (including Viber, Whatsapp), social networks, browser notifications, website information. 
  • This processing does not involve any automated profiling which would have legal or similar consequences for the individual.
  • Personal data for this purpose is processed until the consent is withdrawn and is retained for a maximum period of one year after the withdrawal of consent unless there is another legal basis for the processing.

For this purpose, Seller processes the following personal data:

  • name and surname
  • address, postcode, city
  • contact details (telephone number and e-mail)
  • purchase history and responses to past communications provided (e.g. opening emails, clicking on links, making a purchase)

Use of different advertising tools:

  • Based on legitimate interest, Seller may use Meta Platforms Ireland Limited and Google Customer Match for advertising and marketing.
  • Seller provides Meta Platforms Ireland Limited with your email address, unless User/Buyer is not a member of the Facebook and/or Instagram community. In such cases, nothing happens with their data. Meta Platforms does not provide Seller with information about whether or not they are a member.
  • Meta Platforms does not provide Seller with information about whether or not they are a member.
  • User/Buyer can see whether Seller has included them in such promotions (Privacy settings tab, then Settings tab, then Ads tab), and whether they can exclude individual companies from such impressions or change their consent (Advertisers tab).
  • The Seller provides Google with User/Buyer’s email address if they have a gmail.com email address. If the information matches, and if they have not objected to such advertising, Google will make sure that they are shown an ad that is tailored to them. Google allows User/Buyer to choose whether they want to be shown personalized ads via the following link: https://adssettings.google.com/authenticated?hl=en. 
  • Seller shall process this personal data until the purpose for which it is kept is fulfilled.

For this purpose, Seller processes the following personal data:

  • contact details (telephone number and e-mail)
  • purchase history

Enforcement, legal proceedings, inspections: 

  • For the purpose of conducting enforcement proceedings in respect of unpaid but accepted products, legal proceedings, and inspections, Seller processes certain personal data which is obtained in accordance with the purposes set out above.
  • In the event of enforcement, the legal basis is the contract (purchase/order/contract) with Seller and the legal right of enforcement. In the event of legal proceedings and inspections, Seller is responsible for processing personal data in accordance with the law. 
  • Only the personal data collected by Seller for the above purposes and necessary for the fulfillment of the purpose are processed. Seller keeps the personal data for this purpose until the expiry of the statutory period.

Notifications

  • Once you have signed up for notifications, your name, phone number and email address will be used for promotional purposes with their permission until they unsubscribe from the notifications. You are only signed up to receive notifications if they agree to the General Terms and Conditions of Seller.
  • You can unsubscribe at any time by sending an email to info@fudplac.si.
  • To unsubscribe from occasional promotional SMS, please contact info@fudplac.si.

Logging

  • Seller uses these procedures to ensure network and information security, i.e. to enable the detection and prevention of unauthorized access that may compromise the availability, integrity, and confidentiality of stored or transmitted personal data and the security of the related services accessible through these networks and systems.
  •  Seller processes this data to protect the interests of individuals/visitors to the website.
  • Seller keeps the personal data until the purpose for which it was collected has been fulfilled, but no longer than one year.
  • For this purpose, Seller processes IP address and browser version data.
  • If you do not want such processing, you have the right to request the deletion of your data.
  • Consent to the storage, processing, and transfer of personal data is obtained by Seller by concluding a contract between Seller and User/Buyer (placing an order or requesting services).
  • User/Buyer authorized Seller to process and store the personal data provided, in accordance with the Personal Data Protection Act.
  •  By giving their consent, User/Buyer authorized Seller, as the controller of the personal data collection, to process the personal data collected for the purposes described above.
  • The collected data will not be passed on to third parties.
  • Seller may process the above data for its own purposes until the consent is withdrawn by requesting the removal of the personal data from the database, otherwise only for as long as is strictly necessary to achieve the purpose for which the data were collected.
  • During the period of management of the personal data, the data subject shall have the possibility to consult and update the data in the database upon request.
  • Seller is not responsible for the correctness, completeness, and timeliness of the data entered by users.

4. Implementation of the Privacy Policy

In accordance with the Personal Data Protection Act, Seller’s personal data protection is regulated by the Personal Data Protection Regulation.

All persons employed by Seller on a full-time or part-time basis who have access to the personal and other data of User/Buyer are aware of the provisions of the Personal Data Protection Regulations and the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of User/Buyer. The obligation to protect personal and other data shall apply indefinitely, even after the termination of the relationship with The Seller.

5. Childcare

Seller shall not accept any personal data concerning children without the express permission of their parents or guardians. Nor may Seller disclose to any third party any information received from children, with the exception of parents or guardians. Seller must not offer free access to products or services that are harmful to children.

7. Right to information and erasure

User/Buyer has the right to be informed about the personal data Seller holds about them, as well as the right to have that data erased. If they wish to have their personal data erased, or have any questions about the erasure, processing or use of their data, they should contact: info@fudplac.si or send Seller a request by ordinary mail to:

NEVEM d.o.o.
FOR: Data Protection Officer
Ulica pregnancev 8
1000 Ljubljana

Each individual whose personal data is collected, stored, and processed by Seller has the following rights in relation to that data:

  • Right to be forgotten - if the data subject no longer wishes to have his or her personal data stored and processed by the processor, and provided that there are no legitimate grounds for its continued storage, he or she will be able to request the processor to erase his or her data at any time.
  • The right to know how long personal data is kept.
  • Right to request rectification, erasure, or lodge a complaint.
  • Right to data portability - the data subject may, if he or she so wishes, require the processor to provide him or her with personal data concerning him or her that he or she has provided to the controller in a structured, commonly used, and machine-readable format.
  • Right to a remedy and sanctions - the individual has the right to lodge a complaint with the supervisory authority, as well as the right to a remedy against the supervisory authority's decision or, in the event of inaction by the supervisory authority, the right to compensation and liability.
  • The right not to be subjected to measures based solely on profiling, analysis or predictions using automated means of processing.
  • Right to withdraw consent - the data subject has the right to withdraw consent to further processing of personal data, in particular in the case of direct marketing.

7. Additional

Seller is obligated to protect the personal data of User/Buyer in accordance with the regulations governing the protection of personal data. Under no circumstances will Seller, without express permission, disclose the personal or other data to a third party or allow a third party to access the personal or other data, unless required to do so by the public authorities, if such an obligation is provided for by law, or in the good faith belief that such action is necessary for legal proceedings before the courts or other public authorities and for the protection and pursuit of the legitimate interests of the Company.

8. Communication

Seller will contact User/Buyer by means of distance communication only if the User does not expressly object.

  • The advertisement emails and/or SMS messages will contain the following elements:
  • they will be clearly and unambiguously identified as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be identified as such and the conditions for participation will be clearly defined,
  • a clear explanation of how to opt-out of receiving advertising messages,
  • the user's wish not to receive advertising messages will be explicitly respected by the provider.

9. Cookies and advertising

Cookies are small text files that are stored on your computer when you visit our website and do not harm your hardware or software. Their storage is under the complete control of the individual’s browser - which can restrict or disable the storage of cookies if you wish.

Cookies are not harmful and are always time-limited.

The use of cookies in the European Union (EU) is governed by the Directive on privacy and electronic communications 2002/58/EC, whose article on cookies and similar technologies was amended by Directive 136/2009.

In Slovenian law, the use of cookies is regulated by the Electronic Communications Act, or ZEKom-1 (Official Gazette No 109/2012), Article 157, which provides the legal basis for ensuring the privacy of web users.

Seller’s website uses cookies to operate the site, which do not store personal data, but monitor visitor activity and interest in order to provide a better user experience. By using Seller’s website, visitors consent to their use.

Why are cookies necessary?

They are fundamental to providing user-friendly online services. Cookies make the interaction between the web user and the website faster and easier. They help the website to remember the individual's preferences and experience, saving time and making browsing more efficient and user-friendly.

Seller assigns a cookie to each visitor at the start of each use of the website to identify them, monitor their activity, and ensure traceability, which is stored in the server's memory only for the duration of the visit to the website and is deleted after one hour of inactivity. Seller may also store on the visitor's personal computer some persistent cookies, such as the visitor’s identification number in encrypted form for identification the next time the visitor visits the website, and, indirectly, cookies from the external service Google Analytics, which are used to analyze visits to the website. Seller may use this data in an anonymised aggregated form for statistical analysis purposes. For the purposes of ensuring online security, Seller also collects the IP addresses from which users access the online shop.

Disabling cookies

You decide whether to allow cookies to be stored on your device. You can control and change your cookie settings in your web browser.

For information about your cookie settings, please select the web browser you are using:

  • Chrome
  • Firefox
  • Opera
  • Internet Explorer 9
  • Internet Explorer 7 and 8
  • Safari

If you change or delete your browser's cookie file, modify or reward your browser or device, you may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, you can consult your browser's help section. You can also disable Google Analytics tracking by following this link.