Last updated 1/10/2023
The Terms and Conditions of Privacy and Privacy Policy of NEVEM d.o.o., are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry and the relevant international codes.

In these Terms and Conditions of Privacy, “Seller” means NEVEM d.o.o. ; “Buyer” means a customer that places an order or receives services from Seller, which are accepted by Seller; “User” means an individual that opts in to the processing of personal data via the terms of service or other forms of agreement; “Goods” means all items referenced on Seller’s website or receipts; “Services'' means any deliveries or other amenities provided by Seller, as are referenced on Seller’s website or receipt, or any written description or specification which has been provided to Buyer; “Deliverables'' means the deliverables from any Services, as are referenced on Seller’s order acknowledgement or Receipt; “IntellectualPropertyRights” means any patents, trademarks, registered designs and all applications for registration of them, copyrights or design rights or any right which is similar or analogous to any of these anywhere in the world.

1. Acceptance of terms and conditions

These Terms and Conditions govern your use of our website and the user or purchase of products and services from our online store. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or making a purchase.


2. Company Information

Name: NEVEM d.o.o; Address: Ulica pregnancev 8; Postal code and city: 1000 Ljubljana; Transaction account: IBAN SI56 1010 0006 0577 950 (Intesa Sanpaolo); Registration number: 8107807000; VAT ID: SI11864273; Registration: the company is registered with the District Court in Ljubljana; Director: Audijaj Tavlant.

3. Product availability

All products offered in our online store are fresh artisan products, therefore availability and duration restrictions apply, but if the product is available online at www.fudplac.si, it will be shipped/delivered as soon as possible, i.e. within seven working days, but in most cases even faster. From the moment the provider ships the ordered product, which the buyer will be informed about, according to the contract concluded between Nevem d.o.o. and its logistics partners, delivered within one working day. Nevem d.o.o. under no circumstances can it be held responsible for delivery delays that can be attributed to logistics partners.

4. Pricing

The prices include VAT. The prices are valid at the time of placing the order and do not have a predetermined validity period. The prices apply in case of payment using the aforementioned payment methods under the aforementioned conditions. The sales contract between the Seller and the Buyer is concluded at the moment when the Seller confirms the order. From that moment, all prices and other conditions are fixed and apply to both the Seller and the Customer.

All special offers on the website are valid until the specified date or until stock runs out.

5. Payment method

The purchase is paid according to the invoice or receipt. The price of the product does not include shipping costs. Shipping costs can include packing, postage and handling charges.

NEVEM d.o.o. will issue a detailed itemized invoice to the customer on a durable medium, i.e. detailing the cost of each product, VAT and possible shipping costs.

The sales contract (order) is archived at NEVEM d.o.o. The buyer has the right to obtain a copy of the contract, also on paper, by requesting it by e-mail to info@fudplac.si. NEVEM d.o.o. undertakes to send a copy of the required documents (contract, order, invoice…) by e-mail or regular mail to the address specified by the buyer/investor.

6. Product order

There is no minimum purchase amount. The customer selects the desired product and proceeds to order the desired product via delivery partner “WOLT DELIVERY” or via direct phone call to NEVEM d.o.o.

The selected provider sends the goods to the buyer within the agreed terms and in the agreed ways.

The buyer receives and collects the goods in the agreed manner.

7. Right to withdraw

Because these are fresh and perishable products, NEVEM d.o.o. follows the limitations of consumers' statutory cancellation rights as set out in applicable laws, according to which the right of revocation shall not exist for Purchase Agreements concerning certain items, including, but not limited to, the following:

  • products such as foodstuffs which are perishable or which may quickly pass their expiration date,
  • products made to your specifications or clearly personalized,
  • sealed products which are not suitable for return due to health protection or hygiene reasons, if such products were unsealed after the delivery,
  • products which, according to their nature, are inseparably mixed, after delivery, with other items.

You have the right to revoke the Purchase Agreement of products, for which the right of revocation exists, within 2 (two) days from the day of delivery of the products on the Order without giving a reason for the cancellation by informing the supplier about this at the email address info@fudplac.si.

In case of withdrawal from the contract, the buyer must return the goods purchased to the purchase location in undamaged original packaging and in the same quantity received.

The buyer must return the goods received undamaged and in the same quantity, unless the goods are damaged through no fault of the buyer. In the event that the buyer asserts the right to withdraw from the contract, payments made in favor of NEVEM d.o.o. will be refunded to the buyer as soon as possible, but no later than within fourteen working days of receiving the notice of withdrawal from the contract. Refunds are made to the customer’s bank account notified in writing.

8. Safety

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments.

9. Protection of personal data

NEVEM d.o.o. undertakes to permanently protect all personal data of the customer (user) and store all exchanged documentation and communication with the customer.

We will use the customer’s personal data exclusively for the purpose of processing the order (sending informative material, offers, invoices) and other necessary communications.

Under no circumstances will we share or disseminate the customer’s personal data with unauthorized persons outside NEVEM d.o.o. without the prior written permission of the customer himself.

10. Disclaimer

NEVEM d.o.o. undertakes to do its best to ensure that the information published on the fudplac.si website is up-to-date and correct. However, product features, delivery times or prices may vary at a faster rate than the ability to update the above information. In this case, NEVEM d.o.o. will inform the buyer of all changes and guarantee him the right to withdraw from the contract or change the order placed.

Although NEVEM d.o.o. strives to provide accurate photos that fully correspond to the products for sale, all photos are intended as indicative and symbolic. The photos do not really guarantee the features of the product.

NEVEM d.o.o. reserves the right to change the business conditions at any time and in any way, for any reason and without prior notice.

11. General

If any term or provision of the T&C is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term of the T&C or invalidate or render unenforceable such term or provision in any other jurisdiction.

12. Complaints and disputes

NEVEM d.o.o. fully complies with applicable consumer protection legislation and does its best to meet customer expectations.

In case of complaints, the buyer can contact the supplier in writing via the email address info@fudplac.it. The company NEVEM d.o.o. undertakes, within the limits of reason and its objective possibilities, to try to resolve any complaint or dispute in a friendly and consensual manner, linearly and confidentially.

If this is not possible, the appropriate court in Ljubljana has jurisdiction over any legal disputes.

13. Applicable Law and Rules of Engagement

The Contract and any dispute or claim arising from or in connection with it (whether contractual or non-contractual) shall be governed by and interpreted in accordance with Slovenian law and Buyer irrevocably submits to the exclusive jurisdiction of the Slovenian courts, but Seller may enforce the Contract in any jurisdiction. The application of the 1980 United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.